The BlueBay Grand Esmerelda Hotel is located on 180 acres of lush garden on the shores of its own private stretch of beach.  The complex itself features 3 outdoor swimming pools and a wide variety of dining options, including all-inclusive buffet style and Sea Food restaurants.  With many daily activities and lively evening entertainment provided many holidaymakers experience relaxing, issue free break, with good standards of safety and hygiene. However, there have been unfortunate cases of avoidable holiday illness reported to

Visitors to the BlueBay Esmerelda have reported symptoms such as vomiting and diarrhoea possibly linked to food being served undercooked or handled unhygieniclly.  Contracting a gastric illness whilst on an all-inclusive holiday to the Royal Solaris Cancun Hotel will obviously affect your health but can also leave holidaymakers out of pocket from costly medical treatment.  If the infection is identified as Salmonella, Shigella, E. coli or similar bacteria, the symptoms can be severe enough to require hospitalisation.


Whilst staying in the BlueBay Grand Esmerelda it is important to follow these guidelines to reduce the risk of food poisoning and other holiday illnesses:

  • Avoid foods not prepared hygienically.
  • Avoid food not stored at the correct temperature
  • Frequently use an alcohol-based hand gel.
  • Wash hands before and after meal times and after using toilets and washrooms.
  • Avoid salads and any uncooked fruits and vegetables (these may have been handled unhygienically)

In the event that you do get ill Sickholiday advise that you seek medical attention whilst on holiday as this will greatly increase your chances of making an eligible claim upon your return.

It is your tour operators’ responsibility to make sure you are provided with a safe, clean and hygienic hotel.

If you have fallen ill whilst on an all-inclusive holiday in the BlueBay Grand Esmerelda get in touch with a member of our team.  We have over 10 years industry experience and we will be happy to help you through the process of claiming back the cost of your holiday plus any additional compensation you may be owed.

Let us advise you

01625 253 020

Start your claim

We’re happy to advise you on the phone

Been ill on a holiday in the last 3 years?
Use our claim calculator below.
For security verification, please enter any random two digit number. For example: 15

Want to enquire about your claim?

Live Chat