The Iberostar Cancun Hotel is a luxurious 5 star all-inclusive complex with a picture postcard beach front location.  With 7 swimming pools, 5 restaurants and even its own 18-hole golf course the hotel promises a great family atmosphere whether activities or relaxation are you priority.  Many holidaymakers visiting the Iberostar Cancun experience excellent standards of safety and hygiene and have an enjoyable break.  However, there have been unfortunate cases of avoidable holiday illness reported to

Cases of E. coli have been reported at the hotel, a bacteria that can be contracted from eating infected and undercooked meats, raw milk and cheese.  Human sewage and poorly treated pools can also be responsible for the illness, symptoms of which include severe diarrhoea, vomiting and fever.


Suffering from illness on an all-inclusive holiday to the Iberostar Cancun Hotel will obviously affect your health but can also leave holidaymakers out of pocket from costly medical treatment.

  • Avoid foods not prepared hygienically.
  • Avoid food not stored at the correct temperature
  • Frequently use an alcohol-based hand gel.
  • Wash hands before and after meal times and after using toilets and washrooms.
  • Avoid salads and any uncooked fruits and vegetables (these may have been handled unhygienically)

In the event that you do get ill Sickholiday advise that you seek medical attention whilst on holiday as this will greatly increase your chances of making an eligible claim upon your return.

It is your tour operators’ responsibility to make sure you are provided with a safe, clean and hygienic hotel.

If you have fallen ill whilst on an all-inclusive holiday in the Iberostar Cancun get in touch with a member of our team.  We have over 10 years industry experience and we will be happy to help you through the process of claiming back the cost of your holiday plus any additional compensation you may be owed.

Let us advise you

01625 253 020

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